Contact details of our company:
Name: MARKET QUEST A.E.
Field of activity: IMPORT TRADING COMPANY OF ELECTRICAL APPLIANCES
Address: Eratos 6 & Menelaou, Maroussi
Telephone: 210 68 40 222
Email:info@marketquest.gr

What kind of personal data do we receive:

From our customers, we receive and process the following personal data:

Last name and first name
Shipping / delivery / invoicing address
IP address
Contact Phone
Email address
Information stored by the cookies selected by our prospective customers, according to the choices they make in our company cookies policy (such as: which page of our online store our customer visited, how many times each page was visited, what kind of device used, which internet browser - browser, what kind of products did he store in his shopping cart, etc.)
Information about the orders created by our customers, in order to prepare them for shipment.
If you contact us, through our call center, for information regarding the use of the devices you bought from us, the service you may need, etc. then we additionally receive from you and, as the case may be, the following information:

Direct contact telephone
Your message or our conversation was recorded
Other information you may have provided during our conversation
During our communication, the service department may ask you for additional information, in order to confirm your identity (identity details).

Why do we receive your personal data:

Most of the personal data we receive comes into our possession from you yourself, for at least one of the following reasons:

Expression of interest for the purchase of our products
Create a shopping cart with products of your choice for purchase
Questions related to the technical characteristics of the products we have through our online store
Visit to our facilities for delivery or receipt of devices for / after the service
For what purposes do we process your personal data:

We receive and process your personal data for the following main purposes:

To offer you a personalized shopping experience through our online store
To better guide you in the range of devices - products that suit your needs
To process your purchases, through our online store with precision and safety
To serve you quickly and efficiently, when you need support (after sales service)
To inform you, only with your consent, at periodic intervals for special offers and devices and products that interest you

Do we share your personal data with third parties?

It is possible that we share your personal data with third parties, such as transport or postal companies, in order to process your orders accurately and safely (timely delivery of the products you bought to the delivery address you indicated to us)

What are the legal bases for the processing of your personal data:

For the processing of your personal data, which you trust us, we use, in accordance with the strict provisions of the General Regulation of Personal Data Protection EU. 679/2016 (known as GDPR) the following legal bases:

(a) Your consent, which you can withdraw at any time, by contacting our company and exercising the rights given to you by the Regulation

(b) Our contractual obligations, in the context of our commercial-transactional relationship based on the current tax legislation

(c) The legal obligations that we undertake towards you, in order to deliver to you the products that you have purchased from us

(d) The vital interest of our company to meet in the best way your requirements, offering a high level of service to each of you

How we store and protect your personal data:

We store your personal data and information that you provide to us, in the above ways and for the above purposes exclusively, taking all the necessary - appropriate and most modern technical and organizational measures for the security and protection of our business data.

We keep your personal data for as long as the current tax legislation imposes on us or you allow us by giving us your consent.

Our company does not keep any information about you that is not related to your service, or our legal obligations to you.

What are the rights you can exercise:

Ο  679/2016 (known as the GDPR) guarantees the following rights for every European Citizen, as well as for each of you:

Your right of access. You have the right to request from us, at any time, a copy of your personal data that we receive, hold and process

Your right to correction: You have the right to ask us to correct your personal information that you know or believe is inaccurate or out of date. You can also ask us to fill in data or information that remains with us, incomplete.

Your right to delete. You have the right to ask us to delete your personal data held by us, under special circumstances and for specific reasons.

Your right to restrict processing. You have the right to ask us to restrict the processing of your personal data, only in the context of the purposes for which you provided it to us.

Your right to object to the processing. You have the right to object to the processing of your personal data, under certain circumstances and circumstances.

Your right to portability. You have the right to ask us to transfer your personal data to a third party organization or company, or to you personally, under special circumstances and for special reasons.

You will not incur any financial costs for the exercise of any of the above-mentioned rights granted to you by EU GAAP 679/2016 (GDPR) on your behalf.

Our company reserves the right, according to the Regulation, to respond to you within a period of time, up to one month from the date of submission of your request.

If you wish to exercise any of your rights, please contact us, using the details of our company.

Complaints: If you wish to express a complaint for any reason, regarding the receipt, retention and processing of your personal data by our company, you can contact either us directly, the contact details listed here, or the competent supervisory authority of our country:

Personal Data Protection Authority (APDPX)

Kifisias 1-3, PC 115 23, Athens

Telephone: 210 6475600

E-mail: contact@dpa.gr